Generative artificial intelligence: Boon, or threat?

Artificial intelligence is at the top of everyone’s agenda regarding future technology, with its myriad possibilities and implications. In this paper we focus on generative artificial intelligence and its subset ‘large language models’. These models have the potential to take over routine tasks and could potentially transform the service sectors in the long term. We weigh up the benefits in efficiency and productivity against the risks to safety and security; where we are in terms of oversight and regulation; and what it all means to the investor.